Sony’s PlayStation Stars loyalty program, which is headed West in October, will offer better customer support on the higher tier of its membership. The program has four tiers, and members are able to access higher tiers by earning 128 rare Trophies and buying at least four games from the PlayStation Store as they go from the starting point of level 1 all the way up to level 4.

With a level 4 membership, users will be given priority in the chat order when they contact customer support according to VGC. The move has drawn criticism from PlayStation members in Japan, where the service launched this week, who say that the program should offer equal customer support to anyone calling in, regardless of how much cash they’ve spent on Sony products.

GameSpot has reached out to Sony for comment, and we’ll update this post once we’ve received a response.

Continue Reading at GameSpot Sony’s PlayStation Stars loyalty program, which is headed West in October, will offer better customer support on the higher tier of its membership. The program has four tiers, and members are able to access higher tiers by earning 128 rare Trophies and buying at least four games from the PlayStation Store as they go from the starting point of level 1 all the way up to level 4.With a level 4 membership, users will be given priority in the chat order when they contact customer support according to VGC. The move has drawn criticism from PlayStation members in Japan, where the service launched this week, who say that the program should offer equal customer support to anyone calling in, regardless of how much cash they’ve spent on Sony products.GameSpot has reached out to Sony for comment, and we’ll update this post once we’ve received a response.Continue Reading at GameSpot  GameSpot – All Content